Shipping Policy
Shipping Policy for Vape Gen UK
Thank you for visiting and making your purchase at Vape Gen UK. We hope your experience is as smooth and pleasant as possible. Below are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Times
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Standard shipping charges apply, and we offer free shipping on orders over a certain amount, which will be specified at checkout.
Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Vape Gen UK is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Shipping Areas
- Vape Gen UK only ships to addresses within the UK.
- We do not ship to PO boxes.
Contact Us
For any inquiries regarding our Shipping Policy, please contact us at:
- Email: sales@vapegenuk.co.uk
- Phone: 07454484698
- Address: Unit 2076, Ashton Self Store Bentinck Street, Ashton-Under-Lyne, England, OL7 0PT
We are committed to delivering your products in excellent condition and in a timely manner. If you have any issues with your order’s shipping or require assistance with tracking, don’t hesitate to get in touch with us. We appreciate your business and are here to help in any way we can.
Changes to This Policy
We reserve the right to modify this shipping policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Thank you for choosing Vape Gen UK. We look forward to serving you.